By accessing and using this eCommerce website, www.crafty-fairy.co.uk, you acknowledge that you have read and agree to our Terms & Conditions and Privacy Policy.

How To Order From Us
Click Add to Basket to add the items you wish to purchase to your basket. Click Proceed to secure checkout to view the items in your basket. On this page you can delete products or update quantities by pressing the update button. Then click on Proceed to Checkout. Add your details to the form - name, address and telephone and select payment method and delivery method. Press Continue. You will now be asked to enter your credit/debit card details or paypal account details.

You can checkout as a guest, or create an account. If you create an account, it is your reponsibility to keep you password safe, for the security and privacy of your account.

Intellectual Property
All images and text on the website are the property of Crafty Fairy. All descriptions and photos are as accurate as possible.

Secure Online Ordering
Crafty Fairy has been issued a SSL certificate to enable server security, giving online consumers and businesses peace of mind. SSL certificates ensure that this data travels securely from a user’s browser to our website server without being intercepted by hackers.

Payment
We accept payment via Stripe and Paypal, both of which includes all major card types.

Stripe is a Payment Gateway, also known as a Payment Service Provider (PSP), which provides the secure link between our website and our merchant bank to ensure that customers’ card details remain secure throughout the transaction process. Stripe uses best-in-class security practices to maintain a high level of security. Payments are processed in GB Pounds (£).

PayPal allows safe online payments by PayPal account and also by credit or debit card, so owning a PayPal account to pay via this method is not obligatory. Payments processed by Paypal can be in GB Pounds (£), Euros (€), Australian Dollars (AUD) or US Dollars ($).

Stock Availability
Personalised greetings cards are printed and dispatched within 2 working days. Personalised gifts (eg mugs and tumblers) are printed in-house and dispatched within 4 working days.

We have some non-personalised items that are listed as in stock, these are dispatched within 2 working days. If for any reason we've made a mistake with our stock levels and we don't have an item you've ordered, we will let you know via email as soon as we can, and alternative options may be suggested if possible. Otherwise the cost of the missing item would be refunded to you.

Delivery Schedule
We post daily during the week, we do not post on Saturdays, Sundays or UK Bank Holidays. Please allow an extra 48 hours for processing during busy periods (eg: before Xmas). If we cannot process the order within 4 working days we will notify you via email.

We use Royal Mail as our courier. Delivery options provided include Letter, Large Letter, 24H Tracked and 48H tracked parcels (please see our postage page for more details).

We cannot be held responsible for postal delays caused by extreme weather conditions, industrial action or other events outside our control.

We always send a dispatch notification email so that you're aware of when the parcel has been posted. If you are expecting a notification but haven't received one, please remember to check your spam / junk email box.

Postage & Packaging UK And Overseas
We're in the UK and post to all domestic locations and currently USA. We will be adding more international locations in future. If outside the UK, your order may be subject to import duties and taxes, applied by customs in the destination country. It is your responsibility to pay these fees.

Please see the Postage Rates page for more details on postage costs.

Returns
Please see the Returns page for details.

Lost Parcels
For UK parcels, if items have not arrived after 15 working days we will submit a claim form on your behalf to Royal Mail. We will require a signed statement from you to submit with the claim, the details of which will be emailed to you. We either resend or refund the order 15 working days after it was sent, once your statement is received. For parcels posted overseas, we can only make a claim 25 working days after the dispatch date.

Contract
Your order represents an offer which is accepted by us when we send an email confirmation to you that we have dispatched that product or products to you. That acceptance will be complete at the time we send the Dispatch Confirmation email to you.

We reserve the right to cancel and refund an order if the item is out of stock or a pricing mistake has been made. In this case we will refund the order in full.

Privacy Policy
The new standard for online privacy is known as GDPR - General Data Protection Regulation - and this supercedes the Data Protection Act, the previous standard.

The details of our privacy policy can be found here.

VAT Reg #
GB897512969

Premises
The Gothic Shop, c/o Ready Steady Store, 7 Broadfields Retail Park, Bicester Road, Aylesbury, HP19 8BU. Our phone number is 0844 3570866, but because we do not work typical office hours it is preferable to contact us by email (sales@crafty-fairy.co.uk).

NOTE: We have no retail store and these premises are not open to the public.